Frequently Asked Questions

How do I choose the right outdoor or survival gear?

Start by matching gear to your activity and environment. Day hikers need a sturdy daypack, layered clothing and a compact first aid kit. Overnight campers add a tent, sleeping bag and cooking kit rated for SA seasonal temperatures. Serious bush or survival trips call for a full survival kit with a water filter, fire starter, emergency blanket and multi-tool. Browse our full range or check product descriptions for terrain and season guidance — if you're unsure, use the contact form on our Contact Us page and we'll point you to the right kit.

Which survival kit should I buy?

Our survival kits are organised by use case. A compact day-hike kit covers essentials like a whistle, emergency blanket, fire starter and basic first aid. A full bush-trip kit adds a water filter, high-lumens headlamp, durable tarp, rations and a multi-tool. Check individual product pages for a full contents list, weight and recommended skill level. Our kits start at R119 and are tested for South African terrain and conditions.

Do you offer free delivery?

Yes. Orders over R1,000 qualify for free nationwide delivery across South Africa. Orders below R1,000 have a flat R119 delivery fee. The delivery charge is shown at checkout before you pay. For full details, see our Shipping Policy.

How long does delivery take?

Orders are dispatched within 1–2 business days after payment confirmation. Estimated delivery after dispatch is 1–3 business days for main cities and up to 7 business days for outlying areas. Business days are Monday to Friday, excluding public holidays. You'll receive a shipping confirmation email with tracking details once your order has been dispatched. Some orders may arrive in separate parcels from different suppliers, each with its own tracking number.

How do I track my order?

After your order ships, you'll receive an email with a tracking number and a link to the courier's tracking page. You can also log in to your Roamrgear account and view order status under My Orders. If your tracking hasn't updated within 2 business days of dispatch, contact us via the Contact Us page and we'll investigate with the courier.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), as well as instant EFT and other payment options displayed at checkout. All transactions are processed securely. We do not store card details on our servers.

What is your return and refund policy?

We accept returns within 30 days of delivery for unused items in original packaging. If a product is faulty or arrives damaged, contact us immediately and we'll arrange a replacement or full refund at no cost to you. For the full process, timelines and exclusions, read our Return & Refund Policy.

Do your products carry a warranty?

Yes. Most Roamrgear products include a manufacturer warranty covering defects in materials and workmanship. Warranty periods vary by product and brand — check the individual product page for warranty details. To log a warranty claim, contact us with your order number, a description of the issue and photos of the defect.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled before they are dispatched. Contact us as soon as possible via the Contact Us page with your order number. Once an order has shipped, it cannot be cancelled, but you can return it under our Return & Refund Policy.

Do you ship to all areas in South Africa?

Yes, we ship nationwide including to remote and rural addresses. Estimated delivery to outlying areas is up to 7 business days after dispatch. We do not currently ship internationally. For questions about a specific delivery address, see our Shipping Policy or contact us directly.